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FREQUENTLY ASKED QUESTIONS

ABOUT YOUR ORDER

Where do I write my text details and custom requests for my order?


You can find fields for text details or decoration details on product listing page. If you have more requests or questions about the design please write me a note.




How long it takes for my order to be finished?


Usually we need 3-5 business days to finish a ring box order.




Can I see my custom made ring box before shipping?


Yes, we will send you photos of your personalized custom made ring box as soon as we finish it. This way, you will have a chance to see how it looks and react or comment, before we send it to you.




I love the design, but I want it customized with details that are not offered on the product listing. What do I have to do?


Please send us a note with your request. We will contact you as soon as possible and let you know what we can do about it.




I need my ring box as soon as possible. What should I do?


Just send me please a note. I will let you know if I can rush your order and when you can expect it to be delivered.




I want to see before ordering how the ring box that I am interested in should look, personalized with my text or logo.


No problem! You can contact me over contact form, e-mail or social media with your request and the text details for personalizing your ring box. I will make drafts images of the ring box model that you are interested in and send it back to you as soon as I can.




I have a question(s) about personalizing a ring box from your webshop.


Please contact us over our webpage contact form, e-mail address or social media. We will answer to your question as soon as we can.





PAYMENT

Accepted payment methods in Gregolino web shop?


You can use following payment methods to buy our products: - Pay Pal - Cards ( Visa, MasterCard, Amex, Discover, JCB, Maestro, UnionPay, Elo, Hiper, Hipercard) - EU Local Payments (Bancontact, EPS, Giropay, iDEAL, Klarna/Sofort, SEPA Direct Debit)




Can I make a direct payment to your bank account?


Yes, it is possible to make a direct bank payment. Before you place a direct bank payment, please send me a note. I will send you all the details needed for completing the transaction.





SHIPPING

Which delivery service is used for shipping my order?


Standard shipping: Postal registered mail service with tracking Express shipping: DHL Worldwide express




Delivery time frame?


Standard shipping:

- EU 3-7 business days. rest of Europe 5-10 business days, the USA 10-15 business days, Canada and Australia15-25 business days

Post does not guarantee delivery in that time frames. It can be delivered even earlier, but also later than described.

Express shipping:

- Europe 2-4 business days, the USA and CAN 4-7 business days, Australia and the rest of the World 7-10 business days

If you are from the US it's usually between 8-12 business days, from Europe 4-8 business days, from Australia or Canada 10-20 business days.




Who will deliver the package to me?


It should be delivered by the postman from your local post office.




Do I have to sign for my package in person?


Yes, the adressee has to sign for the package when it's delivered. If the adressee is not present, the postman will leave an „unsuccessful delivery“ notice in the mail box.